Shipping policy
DELIVERY
- Deliveries will be sent using Royal Mail Tracked 24 or DPD courier service.
- Retail orders placed before 1pm Monday - Friday will be despatched for next-day delivery.
- Wholesale order places before 1pm Monday - Thursday will be despatched for next-day delivery.
- We do not provide delivery for Sunday or Monday.
- Orders may be scheduled up to a week in advance, using the calendar date selector at checkout. This is subject to availability and varieties may vary if scheduled in advance, if the variety you have selected is unavailable we will send a suitable alternative.
- We can not amend your order including gift notes and shipping addresses after 1pm on the day they are scheduled for despatch.
- Flowers are picked fresh to order so in rare cases we may notify you if your variety is not available.
- Only mainland UK deliveries, unless you enquire to the below email address.
- For any problems or questions please do not hesitate to contact info@smithandmunson.com
- All payments will be captured by us, once you have completed your order on our online shop (this includes pre-ordered products). We do this as your payment authorisation expires after 7 days, if your payment is not taken immediately.
- You will receive an email to say when your order has been fulfilled.
- You may also receive an email from the delivery service with information regarding your delivery and full tracking.
