Frequently Asked Questions

We aim to despatch all orders placed before 12pm (midday) Monday to Friday for delivery the following day.

Please email us at hello@smithandmunson.com or call us on 01406 363234 and we will look into this for you.

Please add the date you would like your order to be delivered within the Special instructions box when placing your order. We cannot deliver on Sundays and Mondays. Please bear in mind that the variety you choose when placing your order may not be available on the day we pack your order. However, we will always do our best to match the replacement as closely as possible.

We package up your orders Monday-Friday, meaning your flowers can arrive with you Tuesday-Saturday.

Yes, once your order has been despatched from Smith & Munson, you will receive an email or text message from the courier containing your tracking number.

Please complete the appropriate form on our contact us page as soon as possible to let us know the correct address. However, once your order has left our farm, we can no longer alter the address, so please double-check your confirmation email as soon as you place your order to make sure everything is correct.

We cannot change billing addresses, but this does not affect your order. If you have received an order confirmation, your order has gone through successfully. Please note that the recipient never receives any pricing or payment information with their order.

Please complete the appropriate form on our contact us page as soon as possible with the gift note you would like to add to your order. However, once your order has left our farm, we are unfortunately unable to add a gift note.

All of the flowers we grow are seasonal so you will find different varieties throughout the year!

As we would like our flowers to arrive in the best condition possible, we cannot deliver to the following postcodes: HS1-HS9, KW15-KW17, Northern Ireland & Orkney Shetland.

If you have an account set up with us then you can login to manage your subscription. If you don't have an account or need some help with this then please feel free to fill out our contact us form and enquire under Flower Subscriptions, or email us directly at hello@smithandmunson.com.

Head to our menu and navigate to the "Create a Wholesale Account" page and fill in your details. Please allow 48 hours for us to verify your business, then you will receive an activation email from us. Once you receive this email you can activate your wholesale account and shop with us.

Please add the date you would like your order to be delivered within the Special instructions box when placing your order. However, please note, the variety you choose when placing your order may not be available on the day we pack your order, but we will always do our best to match the replacement as closely as possible.

We provide free delivery on orders over £50. For orders under £50, there is a delivery charge of £12.50. Additional delivery charges apply for shipments to Northern Ireland and more remote parts of Scotland.

Please place your order by 12pm and we will deliver your order the following day via DPD's 'By Noon' service. Please note that we cannot offer the 'By Noon' service to all postcodes, see below.

Wholesale orders 'Next Day' service postcodes:
AB10-AB16, AB21-AB30, DD1-DD9, G83-G84, KY8-KY10, KY14-KY16, PH1-PH14.

Wholesale orders 'Two Day' service postcodes:
AB31-AB56, FK17-FK21, IV1-IV63, KA27-KA28, KW0-KW14, PA20-PA78, PH15-PH50.

If you order on a Friday for Saturday delivery, or specifically request delivery for a Saturday, we cannot offer the 'By Noon' service. Instead, your flowers will be sent via Royal Mail's 'Saturday' service and arrive anytime Saturday. Saturday delivery is not available to those on a 'Next-Day' or 'Two-Day' service.

As we want our flowers to arrive in the best condition possible, we cannot deliver to the following postcodes: HS1-HS9, KW15-KW17 & Orkney Shetland.

Each flower is different, and how you would like them to look on the day of the event would determine which day would be best to have them arrive. Please send us an email at hello@smithandmunson.com or call us on 01406 363234 and we will advise you.