Updated Delivery Address Form
Important Disclaimer: We are unable to change billing addresses after checkout, but this does not affect your delivery. If you have received an order confirmation, your order is secure. Recipients will never receive pricing or payment details with their flower delivery.
Flower Quality & Photos
Flower Quality Commitment & Care: We aim to send out the absolute best flowers possible for our customers. Because flowers are a living, natural product, minor variations in colour, size, and opening stages are completely normal and expected.
To help your flowers thrive, please unpack them immediately upon arrival, trim the stems at a 45-degree angle, and place them in fresh water for a deep drink
In the unlikely event that you experience an issue with your delivery, we want to make it right. Please contact our Quality Assurance team and send us a clear photo of the flowers within one week (7 days) of receipt so we can review your order.
Flower Subscriptions
Subscription Timing: Because our subscriptions run on exact calendar dates rather than a fixed day of the week, delivery timing can occasionally vary for fortnightly and monthly plans. If your payment processes just after our Thursday 12pm cut-off, your flowers will be cut, packed, and sent out the following Thursday.
